Shipping policy

Last updated: October 19, 2026

Where We Ship

We ship within the continental United States only: the 48 contiguous states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories, to APO/FPO/DPO military addresses, or internationally. If you have a project outside our service area, write to us at support@thepatternroom.co and we will tell you honestly whether we can help.

Pillows, Headboards, Storage Ottomans, Inserts & Art Prints

Small goods ship by parcel carrier (UPS, USPS, or FedEx). Shipping is free on orders of $70 or more; orders under $70 ship for a flat $8. Express shipping is available at checkout for an additional charge.

These pieces are made to order, so production time comes before transit:

  • Decorative pillows and headboard pillows ship in 5–7 business days.
  • Storage ottomans ship in 1–2 weeks.
  • Art prints ship in 2–3 weeks.

Standard transit is typically 5–7 business days after your order ships, and we email tracking as soon as it leaves us.

Furniture

Every piece of furniture is built to order after payment is received, in the fabric and configuration you choose. Furniture ships in 6–8 weeks, or longer where the product page states a longer lead time; the lead time on the product page governs. The delivery estimate shown at checkout covers the whole journey, production plus transit.

At checkout you choose how your piece arrives:

  • Threshold Delivery: your boxed piece is brought to the first dry, protected area of your home, such as a garage, covered porch, building lobby, or just inside the front door. The piece stays in its packaging: no unpacking, assembly, or placement. A flat rate, shown at checkout.
  • White-Glove Delivery: a scheduled, appointment-based delivery. A trained team brings the piece into your room of choice, unpacks it, completes any assembly, sets it where you want it, and takes all packaging away. Calculated at checkout based on the value of your order.

Measure Before You Order

Before ordering, please confirm that the piece will fit not only in the room but along the entire delivery path: doorways, hallways and their turns, stairwells and landings, elevator cabs and doors. Compare the piece's smallest packaged dimension with the narrowest point of the path. Packaged dimensions are available on request; email support@thepatternroom.co before you order.

Inspection and Damage

Please inspect your delivery on arrival and note any damage on the delivery receipt. Email photographs of the damage and the packaging to support@thepatternroom.co within 48 hours of delivery. If a piece arrives damaged or defective, we will repair or replace it at no cost to you.

Failed or Refused Deliveries

If a furniture delivery cannot be completed because of access or fit issues at your address, or is refused, the order is not eligible for a refund: the piece was produced for you and cannot be returned to stock. Return transportation, storage, and redelivery costs are the customer's responsibility. We can redeliver at a scheduled time, hold the piece for you to pick up, or accept the piece back for store credit less round-trip freight costs and a 15% restocking fee. Delivery fees are non-refundable once an item has shipped, unless the failure results from our error.

Trade Orders

Trade, contract, and wholesale orders follow the delivery and freight terms quoted on the individual order acknowledgment, which may differ from this policy. Contact trade@thepatternroom.co for quoted freight or project consolidation.

Questions

The Pattern Room, Inc.
Greensboro, North Carolina
support@thepatternroom.co

Full details: thepatternroom.co/shipping